Main content
FAQs
Main unit specifications
- What OS is used on the camera?
- A built-in Linux system.
- How do I turn up the OK/FAIL volume?
- Select [Sound Settings ...] from the [System Settings] menu to change the volume.
- Can't compose case sensitive in file dialog
- Specifications. Example: If there is a "Test" folder (file), you cannot create a "test" folder (file).
- Deleting files in file dialog does not increase free space in storage settings
- Please wait for a while and check. If the problem persists, reboot the system and check again.
Job Settings
- What is the role of the check point, anchor point, and anchor point search area?
- - Check point > Set the points to check. (Up to 20 places)
- Anchor point > Set the reference to check.
A unique shape setting without multiple locations is best.
- Anchor point search area > Set the area for searching the anchor point.
- Why is it that some anchor points can't be read?
- These are easier to recognize if you configure the area, making the anchor point easier to search for.
In some cases, it can be easier to recognize if you set a larger, unique location.
Initial Settings
- I set the wrong language. How do I fix it?
- The language can be changed in System Settings > Initial Settings
- I want to switch the language to Japanese.
- The language can be changed in System Settings > Initial Settings
- Does the main unit application support foreign languages?
- The following display languages are supported: Japanese, English, Chinese, German, French, Spanish, Korean, traditional Chinese Only alphanumeric characters can be used for input in the application.
Presets
- How can I hide the reference ID dialog?
- In the [System Settings] menu [Preset Settings ...] option, select "Use a fixed Reference ID".
Or select "Use a fixed Job ID" to hide the reference ID.
* The [Change Reference ID] screen does not appear in the following cases:
When [External Control] is enabled
When [Use a fixed Reference ID] is enabled in [Preset Settings]
When [Enter Job ID and Reference ID at the same time] is enabled in [Preset Settings]
- How do I stop the system on each cycle?
- In the [Job Settings] menu [Other Settings] option, tick the [Do not start automatically] box.
- How can I hide the confirmation dialog?
- In the [Job Settings] menu [Other Settings] option, select User Mode Settings and tick the "Do not display the confirmation dialog" box.
Image processing & judgments
- What is the approximate pixel count?
- 3840 (H) x 2160 (V)
Approximately 8 million pixels.
- What is the recommended installation height?
- Confirm
We recommend a height between 400 and 1,000 mm.
In some cases, this may be outside the range depending on your workpiece.
- Is it possible to secure the camera at an angle or from the side?
- Yes, as long as it is locked in place, however, to ensure that the camera is not affected by outside light, so we recommend installing it directly above the work area.
- Can the system detect scratches, soiling, uneven colors, or foreign objects?
- We do not recommend the system for exterior inspection applications where the position cannot be determined, such as for scratches and soiling.
- Is the system compatible with moving objects (products on a conveyor belt)?
- Although the system is not designed for moving objects, it may be able to detect them.
Please verify this before making a decision.
- Can the system be used for measuring parts?
- No, it cannot. The system uses images for judgments, so in some cases a correct/incorrect judgment can be made for clear differences in size, however, it is not designed for millimeter-level measurements.
- Can the system detect if a user forgets to put something in a plastic bag, or check for the number of items?
- No, it cannot.
Reason 1: Detection is not possible without a certain degree of stability in the positional relationship or shape.
Reason 2: The system has difficulty with reflective objects, such as plastic.
Please perform a check before packaging items in plastic bags, etc.
Connection to external devices
- Can the system read barcodes?
- Yes, if the option function is purchased.
Please contact a sales representative for details.
- Can the system be connected to external devices?
Or are there any recommended devices? - There are no recommended devices.
Connection to external devices is possible via external I/O connection, TCP/IP socket communication, and EtherNet/IP communication.
- I'm using an external I/O connection, but there is no response.
Do I need to re-configure the settings? - An I/O check is possible in the [System Settings] menu [External I/O Settings ...] option.
You can confirm the connection if 0 and 1 switches back and forth on the monitor.
If it does not, please check the connection.
- Can I switch the job ID with a barcode?
- Yes, as long as you are using a USB barcode reader.
This can also be switched with the camera body if you purchase the option function.
- Can I connect multiple cameras?
- No, cameras cannot be linked together.
Please consider using a control device for controlling multiple cameras.
- The external I/O continues outputting an OK/FAIL judgment result. What should I do?
- One Shot output is possible using the OK (OS) or FAIL (OS) signal.
- Can multiple cameras be connected for large objects?
- No, cameras cannot be linked together.
Please consider using a control device for controlling multiple cameras.
- Can the camera be turned on externally?
- No, cameras cannot be turned on remotely.
AC on startup is possible if you select "System startup with AC power input" in the [System Settings] menu [Power Settings ...] option.
- Can EtherNet/IP be used for external control?
- EtherNet/IP is available.
A firmware of the camera must be Ver.1.1.0.0 or later.
- How to display the right-click menu when using a USB touch panel?
- Right-click operations on the USB touch panel are not supported.
- Bluetooth device pairing is not working.
-
- Check if the profile of the device you are using is compatible with SC-20's compatible profile (SDP, L2CAP, GAP, HID).
- Please check the manual etc. for the pairing method of the device you are using.
- Your device may be in an invalid state. After pairing and canceling the device on a Windows PC, etc., try pairing again on this unit.
- You may need to enter a PIN code depending on the keyboard device. Try entering 0000on the keyboard while pairing with the device. - Bluetooth audio device (A2DP profile device) cannot be used.
- Bluetooth audio devices are not currently available.
A software update will be available at a later date. - No sound from USB audio device. It can not be used.
- Audio (wav) files supported by SC-20 are 44.1kHz/16bit/Stereo, 48kHz/16bit/Sereo only.
Also, the audio device must support output in the above formats. The default sound file of SC-20 has a sampling rate of 48kHz. Please check if it works with sound files with a sampling rate of 44.1 kHz. - I cannot adjust the volume of the USB audio in the sound settings.
- Depending on the device, you may not be able to adjust the volume of the sound from this unit. If the device itself has a volume adjustment function, please use that.
- The Bluetooth device you should have disconnected will appear in the list.
- The cut may have been insufficient. Try disconnecting again.
External media
- Are SD cards supported?
- microSD cards are supported.
Specifications: microSD / SDHC / SDXC x1 High Speed / UHS-I supported
-
- SD card cannot be read/written.
- Failed to save log.
- Failed to save image.
- The SD card may have reached its end of life or may have malfunctioned. Please try to replace the SD card.
*We recommend using an industrial-grade SD card if possible.
Logs
- What kind of data can be collected as job logs?
- Data can be viewed in the following order in a CSV file:
1st column: Type of log (= 2: Job result log)
2nd column: Year, month, day
3rd column: Time
4th column: Job ID
5th column: Reference ID
6th column: User ID
7th column: Instruction step name
8th column: Inspection step name
9th column: Standard (sec)
10th column: Elapsed time (sec)
11th column: Inspection step mode (= Matching)
12th column: Inspection step judgment result (1 = OK, 2 = FAIL)
13th column: Image log path
14th column: Checkpoint ID
15th column: Checkpoint matching result (1 = OK, 0 = FAIL)
16th column: Anchor point matching score
17th column: Anchor point matching angle
18th column: Score for shape matching
19th column: Angle for shape matching
20th column: Matching processing time (msec)
21st column: Score for color matching
22nd column: Score for texture matching
Files can be created by date in designated folders.
* Note that video logs cannot be saved.
Files may be manipulated and used as you see fit.
In addition to the SD card, files can also be saved to shared network folders.
Option Functions
- I want to obtain the license file for the option function.
- Please contact the salesperson in charge of your company for information on obtaining the license file.
- What is the process for enabling option functions?
- Please refer to the document "Work Inspection Camera RICOH SC-20 Option Function<1D/2D code & OCR>License Certificate" delivered to you after purchasing the license. The steps from obtaining the license file to enabling option functions are detailed.
The general flow is as follows.
- Apply for an account on the License File Issuing System from the URL or QR code written on the License Certificate.
- Set a password using the link provided in the email sent later and log in to the License File Issuing System.
- Download the license file from the License File Issuing System.
- Make the license file readable by the SC-20 and activate the option function.
Log in URL of “License File Issuing System”
For other than EU region: https://apps.sc-activate-na.rinfra.ricoh.com/app
For EU region: https://apps.sc-activate-eu.rinfra.ricoh.com/app
For China: Please contact your sales representative.
* Before activating option functions, please update the camera software (firmware) to the latest version.
- After setting your password from the link in the "[RICOH Smart Integration] Your account setup has been completed." email or “Action Required: Complete Your Ricoh User ID Requirements” email sent to you, if you log in using the displayed “Login” button, the “Admin Settings (Utility)” screen is displayed, but " License File Issuing System" is not displayed.
- A. If the “Admin Settings (Utility)” screen is displayed, set the “Admin Mode” switch in the upper right corner to OFF and the " License File Issuing System" will be displayed.
- I don't know how to activate it on SC-20 after obtaining the license file
- After downloading, write the license file to an SD card or USB memory device, make it readable from the SC-20 main unit, and select [System Information...] in the [Help] menu of the SC-20 main unit menu.
For details, please refer to the "ENABLING THE OPTION FUNCTIONS" section of the Operating Instructions
Sales & support
- Can I borrow a demo unit?
- Please contact a RICOH Japan sales representative or fill out the inquiry form on the website.
- I'd like to receive an estimate.
- Please contact a RICOH Japan sales representative or fill out the inquiry form on the website.
- Are there installation options?
- No, we do not offer installation options.
Examples
- Where can I find introduction examples?
- Please check the website.
* The website shows the examples of the SC-10A.
Others
- How can I update the firmware?
- Please see section 22 on P. 140 of the Operating Instructions for instructions on how to update the software.
Note that at least 2 GB of built-in memory space is required. The update takes about 5 to 10 minutes.
- The version is the same even after the firmware update.
- Please see section 22 on P. 140 of the Operating Instructions for instructions on how to update the software.
Note that at least 2 GB of built-in memory space is required. The update takes about 5 to 11 minutes.
If there are multiple versions of the update file, the update will not be completed correctly.
- What is included with the purchased product?
- - Lens mount cap (already attached to the unit)
- Set of connector caps
The following items are included only in "models including an AC adapter":
- AC adapter
- AC cord
- How can I check the version information?
- Go to the [Help] menu [System Information ...] option.
- I forgot my login password.
- Please contact a sales representative.
- Having trouble importing data.
- Data cannot be imported to a device with a lower application version than the device to which it was exported.
For example, data exported from a model with version 3.0.0.0 cannot be imported to a model with version 2.0.0.0.
Also, data cannot be imported between models with different option function statuses.
